Your right to cancel
Because you bought online, you have a legal right to cancel within 14 days without giving any reason.
The 14 days run from the day after you, or someone you nominate, receives the goods. If your order arrives in several parcels, it runs from the day after the last one.
How to cancel
Tell us before the 14 days are up. A clear statement is enough — there is no particular form you have to use. You can:
- reply to your order confirmation, or email us at hello@paradisedreamcenter.com;
- write to us at Paradise Dream Center, Poole PO Box;
- or, if the order has not been dispatched yet, use the cancel button on your order page — the link is in your confirmation email.
If you use the model form below, or send any other clear statement, we will email you to confirm we have received it.
Sending the goods back
Send them back within 14 days of telling us you are cancelling, to Paradise Dream Center, Poole PO Box.
You pay the cost of returning them, unless they are faulty, damaged or not what you ordered — in which case we pay, and we will tell you how before you post anything. We recommend a tracked service, as you are responsible for the parcel until it reaches us.
You may handle the goods as you would in a shop. If you handle them more than that and their value is reduced as a result, we may deduct the reduction from your refund.
Your refund
We refund within 14 days of receiving the goods back, or of you giving us proof of postage, whichever is earlier. It goes back to the card you paid with.
We refund the price you paid and the standard delivery you paid going out. If you chose a faster or more expensive delivery, we refund the standard rate.
When the right to cancel does not apply
The 14-day right does not apply to goods that are made to your specification or clearly personalised — for example a piece engraved with a name you gave us. Where that is the case we say so on the product page before you buy.
Something being handmade, or made in a small batch from our own designs, does not make it personalised. Those can be returned like anything else.
If something is faulty
This is separate from cancelling, and you have it whether or not the 14 days have passed. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- Within 30 days of receiving them, you can reject them for a full refund.
- After 30 days, you can ask us to repair or replace them. If that is not possible, or does not fix it, you can claim a refund which may be reduced to reflect the use you have had.
We pay return postage for faulty goods. Email hello@paradisedreamcenter.com with your order number and a photograph if you can, and we will sort it out.
Model cancellation form
You do not have to use this, but you may. Copy it into an email to hello@paradisedreamcenter.com, or post it to Paradise Dream Center, Poole PO Box.
To Jordan Regan, trading as Paradise Dream Center,
Paradise Dream Center, Poole PO Box, hello@paradisedreamcenter.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of
sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriateIf we cannot agree
Email hello@paradisedreamcenter.com and we will try to put it right. Nothing on this page affects your statutory rights.